Warranty and Returns
Warranty
Electronic Devices:
- All electronic devices come with a 4-month limited warranty from the date of purchase.
- This warranty covers defects in materials and workmanship under normal use and conditions.
- If a defect is discovered during the warranty period, we will repair or replace the product at no additional charge, subject to verification of the defect.
Mechanical Devices:
- Mechanical devices are not covered under this warranty, except in rare cases where it is determined that a factory fault caused the issue.
- If you believe the mechanical defect is due to a manufacturing fault, please contact us with details for evaluation.
Warranty Exclusions:
- This warranty does not cover damage due to improper installation, misuse, accidental damage, or unauthorized modification.
- Products that have been tampered with or disassembled are not covered.
How to Claim:
- Contact us at admin@tunernerd.com to start a warranty claim.
- You may be asked to provide proof of purchase and a detailed description of the issue.
- If your claim is approved, instructions for returning the product for repair or replacement will be provided.
Returns
Return policy:
- Unopened and unused products may be returned within 30 days of the delivery date for a full refund.
- If the product has been opened or used, a restocking fee of 20% will be deducted from the refund amount. Used products must be returned in their original packaging and include all accessories.
- Any product showing signs of significant wear, damage, or missing components will not be eligible for a refund.
Exchanges:
- If you received a defective or damaged item, please contact us immediately. We will provide a working replacement or repair, whichever is more convenient.